Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: 11/30/2025

Secure Data

We use industry-standard encryption to protect your information

Transparent

Clear information about what data we collect and why

Your Control

You can manage your privacy settings and data at any time

Information We Collect

Personal Information

Information you provide directly to us

• Account Information: Name, email address, phone number
• Profile Information: Profile picture, bio, location
• Payment Information: Billing address, payment method (processed securely by Stripe)
• Communication: Messages, reviews, and feedback you send us
• Seller Information: Business details, tax information (for sellers)

Usage Information

Information about how you use our platform

• Activity Data: Pages visited, searches, purchases, listings created
• Device Information: IP address, browser type, operating system
• Location Data: General location based on IP address
• Cookies: Small files stored on your device to improve your experience

How We Use Your Information

Service Delivery

• Process orders and payments
• Connect buyers and sellers
• Provide customer support
• Send order confirmations and updates
• Manage your account

Platform Improvement

• Analyze usage patterns
• Improve our services
• Develop new features
• Personalize your experience
• Prevent fraud and abuse

Information Sharing

We Do NOT Sell Your Personal Information

We never sell, rent, or trade your personal information to third parties for marketing purposes.

We may share information only in these limited circumstances:

With sellers/buyers to complete transactions
With service providers who help us operate our platform (under strict confidentiality agreements)
When required by law or to protect our rights
With your explicit consent

Data Security

Security Measures

• Encryption: All data is encrypted in transit and at rest
• Secure Servers: We use industry-leading cloud infrastructure
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: We regularly review and update our security practices
• Payment Security: Payment processing handled by PCI-compliant Stripe

Your Privacy Rights

Access & Control

• View and update your personal information
• Download your data
• Delete your account
• Opt out of marketing communications
• Request data portability

Communication Preferences

• Email notifications settings
• SMS preferences
• Marketing communications
• Cookie preferences
• Location tracking settings

Third-Party Services

Services We Use

We work with trusted partners to provide our services

Stripe (Payment Processing)

Handles all payment processing. Your payment information is never stored on our servers.

Google Analytics

Helps us understand website usage with anonymized data. You can opt out.

Sanity (Content Management)

Stores product information and blog content. No personal data is stored here.

Children's Privacy

Our platform is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through our platform. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us.

Email: contact@m4ktaba.com

Address: M4KTABA Privacy Team

Response Time: We try to respond within 2 hours