We want you to be completely satisfied with your purchase. Here's everything you need to know about our return process.
Return any item within 30 days of delivery for a full refund
Simple return process with clear instructions
Simple online return process with tracking
Log into your account and go to "My Orders". Click "Return Item" next to the order you want to return.
Choose why you're returning the item and select which items you want to return.
Package your item securely. You'll need to arrange your own return shipping and cover the costs.
Ship your package to our return address. Make sure to include your return authorization number.
Once we receive and inspect your return, we'll process your refund within 3-5 business days.
We'll arrange for a replacement or full refund, including return shipping costs.
Please contact us within 48 hours of delivery to report wrong items.
Honey products must be unopened and in original packaging. Opened honey products cannot be returned for hygiene reasons.
If you have questions about returns or need assistance, we're here to help.